Returns

Our returns policy is easy!

If customers are not 100% satisfied with their purchase, we will be happy to accept a return for a full refund of the cost of the product/s purchased. Customers can return their purchase for up to 30 days from the purchase date. Products must be in the condition that they where received and in the original box and/or packaging.

Return shipping is paid be the customer. In most cases regular post airmail is needed.

Returns Procedure

Contact us before any products are returned. Either through our contact page or email to, shop@collectorhero.com

Please supply the purchase order number as reference.

Return Products Address Details:

Collector Hero

184 Coles Creek Road 

Cooran 4569 QLD,  Australia

Once the return is received and inspected by us (usually within 72 hours of receipt), we will process customers refund and automatically apply a credit to their credit card or original method of payment within 3 days.
Please note that depending on your credit card company, it may take an additional 2-5 business days after your credit is applied into their account.

If you have any questions or concerns about our returns policy please phone us to discuss on Phone: 61 7 5485182620

No comments yet.

Leave a Reply